Frequently Asked Questions
Please see our list of Frequently Asked Questions, if you cannot find the information you are looking for you can contact us for further information.
What language are your tours available in?
Tours are currently available in English only with a live guide.
Is there a discount available for groups?
Yes, please contact our office at +1 312 251 3100 for information regarding parties of 10 or more.
Are the vehicles ADA accessible?
If you have purchased a ticket and require ADA access, please contact our office at +1 312 251 3100 at least 48 hours in advance of your tour to confirm ADA access for your tour.
Is lunch included during the tour? May I bring food and beverage aboard the tour vehicle?
There is not a designated stop on the tour to purchase food. There are scheduled stops along the tour (time permitting) that may have outside food vendors available. We cannot guarantee that the vendors will be open or that the menu will meet your liking and/or any personal dietary restrictions. You are more than welcome to bring food and beverage with you to enjoy during your tour. Please be sure to remove any garbage from the vehicle at the end of the tour.
If I have a Go Chicago Card or Chicago Explorer Pass may I make a reservation?
With the Smart Destinations passes there are no advance reservations. Simply arrive at our ticket office at least 30 minutes prior to the tour of your choice, validate your pass, and receive your ticket. Tickets are subject to availability.
What days do your tours operate?
Tours operate daily in season (April through September). Check our schedule to confirm we are operating on the day you are interested in. We are closed on Easter, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day. Special events in the downtown area may affect schedules and availability on certain days. On occasion, we will close our tours due to inclement weather.
How do I redeem my voucher? Do I need to print my voucher?
Following your online purchase, you will receive a confirmation email that will contain instructions on how to access your voucher. You may either present this voucher on your mobile device or print a copy of the voucher to present to a staff member who will verify and redeem your voucher.
Where do I check in for my tour?
Please check in at least 30 minutes prior to your scheduled tour departure at the Gray Line desk inside Feelings Gift Shop in the Palmer House Hotel at 17 E. Monroe.
Can I use my voucher for a date other than the one it was purchased for?
Yes, you may use your voucher for a different service date as long as there is availability for the alternative date and time for your party. If you are unable to use your reservation on the date and time it is scheduled for please contact our office in advance at +1 312 251 3100 to reschedule.
What is your cancellation policy?
Tickets purchased on www.graylinechicago.com are refundable* when a refund is requested at least 48 hours prior to departure, less a 10% service fee. *Exceptions do apply; non-refundable products are noted as such within the “Please Note” section of the full product description. If you purchase a ticket through a website other than www.graylinechicago.com please refer to that website for cancellation policy.